We welcome your complaint because it gives us an opportunity to address the problem and improve the quality of our service for everyone.
For more information about your rights and alternative ways to make a complaint see our
How to Make a Complaint
Your complaint will be treated with fairness, respect and confidentiality. We will respond to you promptly and your complaint will not negatively affect the service you receive.
You can choose the person at TBBCT who you would like to be your key contact regarding this complaint.