Arteco’s plaques are all made to order therefore cast aluminium plaques are normally ready for delivery in 3 - 5 weeks and timber and glass plaques are normally ready for delivery in 2 - 3 weeks, but Arteco doesn’t guarantee it.
Overseas taxes, Customers outside Australia are responsible for any import duties or tax that might be levied by there own country. Importation permissions from appropriate authorities are also the customer’s responsibility.
If an item is returned due to attempted delivery the customer will be accountable for any additional fees that are incurred and any subsequent return costs
Orders will be sent to the delivery address which is provided on our order form, unless we are notiﬁed before the order is dispatched via email
Arteco will provide a one (1) year limited warranty to the original purchaser covering defects in materials and workmanship. Arteco must be notified in writing within one (1) year of the delivery date. Arteco will determine if the product is faulty. Warranty does not cover vandalism, misuse and alterations made by the customer. Warranty is limited to the cost of the product only. Arteco at its own discretion may repair or replace a defective plaque.
Slight irregularities in the surface of sand cast aluminium plaques may be seen. This is not a fault but proof of the traditional manufacturing methods and are not considered a defect of the product.
These terms and conditions do not affect the customer’s statutory rights.
Prices are subject to change without notice.
All plaques remain the property of Arteco until payment is received in full.
Payment is in Australian Dollars.
Personal/Bank cheques are to be made payable to Arteco.
Payment is required in full before delivery.
Orders are not placed into our manufacturing process until we receive payment in full.
CANCELLATIONS & CHANGES
Changes to orders may incur additional costs, customers will be advised of the amount.
Cancellations are subject to material costs and labour to the time of cancellation.
Custom orders are non-returnable and non-refundable.
All of our signs are custom made and personalised to each customer’s individual speciﬁcations and as such are not authorised for return, refund or exchange. Please ensure you read all the product descriptions carefully and view our photo gallery and order form to ensure that you receive the product you are expecting.
Arteco retains the copyright to all our completed plaques and designs.
All plaque measurements quoted are approximate.
With any hand painting on cast plaques we will endeavour to paint in the colours requested however we do not offer refunds if the customers does not like the commissioned art work on the sign due to personal taste. If the customer does not state motif colour it will be painted standard colours
Holes are drilled in the most suitable position unless requested to the contrary on the order form.
Arteco will not pass on any personal details to any third parties.