The objective of this process is to identify at which level Franchise Partners should be contacting the suppliers directly or Zambrero Head Office.
1. Repeated quality and delivery issues must be communicated to Zambrero Head Office - Josefina Villella.
2. Please do not contact the Operations Department; Training Department or PFD National Account Manager in regards of suppliers complaints.
3. Every issue or incident must be communicated to Zambrero Head Office by filling out this Suppliers Incident Form.
4. For urgent matters please contact Josefina Villella and fill out the Incident Report Document too.
5. The incident form must be filled out at all times for monitoring Zambrero suppliers’ inefficiency and performance.
6. All complaints will be answered within 24 hours by Zambrero Head Office.
7. Credit notes should be raised to the appropriate supplier. E.g. PFD Melbourne Branch, T&F All States, Rapid Clean, etc.
Query
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Example
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Who to Contact?
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Incident Form On-Line
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One off Spoiled fruit or vegetable
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2 Spoiled avocadoes out of 10
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Vegetable Supplier
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Yes
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One off spoiled canned good
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Dented can of beans
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Local PFD Branch
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Yes
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One off incorrect delivery
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1 Box of lettuce missing - 1 bag of onions missing - 1 bucket of sauce missing
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Supplier/Suppliers
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Yes
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Extensive spoilage
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All tortillas are mouldy
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Local PFD Branch & Zambrero HO
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Yes
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Packaging issue
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Crack in the seal of a garlic sauce bucket
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Local PFD Branch & Zambrero HO
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Yes
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Meat packaging issue
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A bag of chicken is not sealed properly
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Local PFD Branch & Zambrero HO
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Yes
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